Frequently Asked Questions
Products
Do you offer any sizes and shapes other than those listed on the website? Not all of the sign sizes and shapes that we offer are listed on the website. We are always adding new items to our product line so please let us know what you would like to see in the future by sending us an inquiry via the Support page on the website. May I choose the type of material my design is printed on? Currently, we offer signs in the following materials: banner, aluminum, corrugated plastic, PVC, magnet . and Our vinyl material is outdoor durable for 3-5 years.
Customizing Your Sign
What kind of image should I use for a logo or clipart? To use a logo, or some type image created by a graphics professional from solid lines and colors (specifically called ‘vector art’), then EPS is the best choice. By using an EPS file in your design, you can retain the sharp lines in your original image, even if the file size you use is very small. If you do not have access to an EPS file, then GIF or PNG file formats will provide you with the next best print quality. Again, try to find the highest quality image with a file size less than 4 Megabytes (4 Mb).
Placing An Order
How do I know that you received my order, and how do I obtain a receipt?
Once you have submitted your order, an order confirmation containing your final order total, link to shipment status, billing, design proof, contact and shipment information will be emailed to you.
What if I didn’t receive my order confirmation?
If you haven’t received your order confirmation email, please check your junk email folder or spam filter.
May I make a correction to my order after it has been submitted?
Since most orders are transmitted to our production staff immediately upon submission, it is generally impossible to make corrections or changes to the design submitted for printing. If you have just placed your order, and want to check if changing it is possible, please contact customer service immediatelyYou can find our cancellation policy in our Terms of Sale.
Shipment
What is your turnaround time? (The following estimates do not include shipping time.) Top of Page How do I track my order? You may check the status of your order by clicking on the link in your order confirmation email. My product contains a defect or is damaged, what can be done? If the product is damaged and / or contains manufacturing defects when you receive your order, please contact customer support , or send an inquiry via our Support page
Billing and Account Information
May I use a credit card with someone else’s name? For security purposes, the billing address entered on the site must match the address on file for the credit or debit card used. What types of payment do you accept? We accept Visa, and MasterCard What is your refund policy? For our refund policy, please see our Terms of Sale. How do you determine pricing for sign orders? EasySignsInc is always working hard to keep our prices below market rates. We value you as a customer, Prices are not taken from a pricing sheet, but are calculated as you design your sign. As soon as you have designed your sign and selected your material and quantity, your price is calculated, including quantity price breaks. The price for your sign depends on several factors. Below you will find a description of each of factor and how to use them to make the signs you need at prices you can afford.
I have a large commercial order, Can you give me an even bigger discount?
Yes, we offer even more attractive rates for large and bulk orders. Please contact our customer service department for more information.
